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Terms of Service

SafeRise Protocol
Operated by Kenor International B.V., Sint Maarten
Last updated: 23 October 2026

1. Who you are agreeing with

SafeRise Protocol is operated by Kenor International B.V., a company registered in Sint Maarten ("we", "us", "SafeRise"). Our registered address is Union Road #144B, Cole Bay, Sint Maarten. You can reach us at contact@thesaferiseprotocol.com.

By creating an account or using the site at thesaferiseprotocol.com, you agree to these terms. If you do not agree with them, please do not use the platform.

You must be at least 18 years old to create an account.

2. What SafeRise is — and what it is not

SafeRise is a self-guided educational platform. It provides written material, audio sessions and structured exercises drawn from published work on the nervous system, attention and emotional regulation.

SafeRise is not healthcare. Specifically, it is not:

Nothing on this platform is written for you personally. We do not know your history, your circumstances or your health, and nothing here should be read as a recommendation about your particular situation.

If you are in crisis or in danger, contact your local emergency services. We cannot respond to emergencies, and messages sent to us are not monitored for urgency.

We encourage you to speak with a qualified professional about anything you are working through. SafeRise is designed to sit alongside that conversation, not to replace it.

3. Your responsibility for how you use it

You decide whether the material is appropriate for you. Some of it invites attention to difficult experience, and some sessions carry an advisory for that reason. You may stop at any point. You are never required to continue with anything that does not feel right.

If you are under the care of a doctor, therapist or other professional, we suggest discussing the platform with them before beginning, and continuing to follow their guidance over anything you read here.

You agree not to use SafeRise if a qualified professional has advised you against this kind of material.

4. No outcomes are promised

SafeRise Protocol has not been through a clinical trial. The frameworks it draws on — polyvagal theory, heart-rate variability coherence research, and compassionate inquiry among them — are published and peer-reviewed in their own right. The protocols are our application of those frameworks, and that application has not been independently tested. Nothing here is a claim that it will produce a particular result for you.

We do not promise any result. We do not claim that using SafeRise will cure, treat, prevent or improve any condition. Individual experience varies and we make no representation about what any particular person will experience.

Any account of another person's experience that appears on the platform describes that person only.

5. Your account

You are responsible for keeping your login details secure and for activity that takes place under your account. Tell us promptly if you believe someone else has access to it.

Accounts are personal. Please do not share your login, and do not use one account for several people. If you want access for a team or organisation, contact us about a group arrangement.

We may suspend or close an account that is being shared, used to copy or redistribute material, or used in a way that harms other members or the platform.

6. Free and paid access

Track 01 — Personal Transformation — is available at no cost. We intend to keep it that way, though these terms do not oblige us to do so indefinitely.

Full access to all tracks is a paid monthly subscription at the price shown on the plans page at the time you subscribe.

Founding rate. Members who subscribe at the founding rate keep that rate for as long as their subscription remains continuously active, even if the standard price rises later. If the subscription lapses or is cancelled, the founding rate is not reinstated. This commitment applies to the first 1,000 paying members.

We may change the price for new members at any time. Existing members will be told in advance of any change that affects them, and may cancel before it takes effect.

7. Payment

Payments are processed by Paddle.com Market Ltd, which acts as the merchant of record and the seller for your purchase. When you subscribe, you enter into a purchase agreement with Paddle, and Paddle's own buyer terms apply to that transaction.

This means Paddle — not SafeRise — handles the payment itself, issues your invoice, collects any VAT or sales tax due in your country, and processes refunds. Your card details are given to Paddle and are never held by us.

Subscriptions renew automatically each month until cancelled. You can cancel at any time from your account page or through the link on your Paddle invoice.

Our refund terms are set out in the Refund Policy, which forms part of these terms.

8. Cancellation

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. We do not pro-rate part months.

You do not need to give a reason, and we will not ask you to speak to anyone before cancelling.

9. What we own

All material on the platform — text, audio, images, protocols, structure and design — belongs to Kenor International B.V. or is used under licence. It is protected by copyright.

Your subscription gives you a personal, non-transferable right to use the material for your own purposes while your subscription is active. It does not transfer ownership of anything.

You may not copy, republish, distribute, sell, record, or make the material available to others, whether or not you charge for it. You may not use it to train a machine-learning model. You may not use it in professional practice with clients without a written licence from us — please get in touch if that is what you need.

Quoting a short passage with attribution, in the ordinary way, is fine.

The frameworks SafeRise draws on are the work of their authors. We cite them; we do not claim them.

10. What you write

Anything you write in the platform's journal or session log belongs to you. We claim no rights over it.

As explained in the Privacy Policy, your written entries are stored on your own device and are not transmitted to us.

Your journal stays on your device. What you write in SafeRise is stored on the device you wrote it on. It is not sent to us. We cannot read it, we do not back it up, and we could not recover it for you. If you clear your browser data or change device, what you have written can be lost.

11. Availability

We aim to keep the platform available but cannot guarantee uninterrupted service. We may need to suspend access for maintenance, and occasionally things break.

We may change, add or remove material. If we withdraw a substantial part of what you are paying for and do not replace it, you may cancel and we will refund the unused portion of your current month.

12. Limits on our liability

To the fullest extent the law allows:

Nothing here limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

If you are a consumer, you have rights under the law of your own country that these terms cannot reduce. Nothing here affects those rights.

13. If you are an EU or UK consumer

You have a statutory right to withdraw from a distance contract within 14 days.

For digital content delivered immediately, that right ends once delivery begins — but only if you have expressly asked for immediate access and acknowledged that you lose the withdrawal right by doing so. We ask for that acknowledgement at checkout. If you would rather keep the 14-day period, do not accept immediate access, and access will begin after it expires.

Separately from that statutory right, we operate a 14-day refund window on each payment, including renewals. The details are in the Refund Policy.

14. Changes to these terms

We may update these terms. If a change materially affects you, we will tell you by email at least 14 days before it takes effect. Continuing to use the platform after that means you accept the change. If you do not accept it, you may cancel.

15. Ending your access

You may close your account at any time.

We may suspend or end access if you breach these terms in a serious or repeated way, if we are required to by law, or if we discontinue the platform. Except where you have breached the terms, we will refund the unused portion of your current month.

16. Law and disputes

These terms are governed by the law of Sint Maarten, and the courts of Sint Maarten have jurisdiction.

If you are a consumer in the EU or UK, this does not remove your right to rely on the mandatory consumer law of the country where you live, or to bring proceedings there.

We would much rather resolve things directly. Write to us first at contact@thesaferiseprotocol.com and we will make a genuine effort to sort it out.

17. Everything else

If any part of these terms is found unenforceable, the rest continues to apply.

These terms, together with the Privacy Policy and Refund Policy, are the whole agreement between us about the platform.

We may transfer our rights under these terms to another company — for example if the business is restructured or sold. Your rights are not affected.

Questions about anything here: contact@thesaferiseprotocol.com